Live2Support Live Chat Product Review
Host Environment Live2Support live chat app only need an internet connection and is accessible from anywhere and on any kind of device or platform. It offers complete customization of visitor monitoring window to create. It has high level options to configure the skin, color and layout of visitor chat window to make them completely part of hosting parent pages or associated skill sets. The associated pre chat, post chat form and offline messages are also customizable to give personal touch to each of the individual customer. All of this helps to create a brand value for the organization. Its comprehensive tool sets in control panel helps administrator to create track and control the organizational customer service and support structure efficiently. Administrator also has many privileged rights i.e. to block the visitors which can be extended to the agents also. Program Functions Live2Support allows you to set up special conditional chat invitation for website visitor. This invitation can be page specific, time based, geographical location based or can be for returning visitors. Chat specific web pages can also be pushed to engage customers through Push URL facility available to the operator. Live2Support co browsing and snapshot feature can enhance the value of support service provided multiple times. It also offers multiple support operators sharing support chat session or single operator handling multiple chat options. Its multiple language support can increase customer reach to broader customer base. Its chat routing system helps the targeted responses from the support operator and pointed sales pitch from sales operator. A comprehensive reporting system based on multiple performance parameters can track down the chats to the bottom level of performance. Tracking & Monitoring Live2Support’s has inbuilt value added services that provides the real-time visitor information and his behavior. Chat operator has full information about the visitor’s geographical location, IP address, time spent on the page, current web page and their activity on the page. It also provides navigation history as footprints search engine and keyword analysis in real time environment. Such information can help you to develop a viable marketing strategy and tracking best promotional avenues for your product through its Add Ad Campaign feature which keep track of visitors coming from
paid site. Integration Live2Support can connect you to several other applications and services. You can integrate your live chat with NetSuite, Zendesk, SugarCRM, Salesforce, Google Analytics and several other applications. These tools enhance your analytic capabilities or help feed data to your sales and marketing team. We also provide enterprise integration support if you have demanding technology environment. Our expert team has deep technical experience integrating live2support across diverse CMS, CRM, email marketing, help desk and social media integration Chat agent can set multiple alarms and reminders to manage routine task effectively. The sticky notes can also be archived for recording purpose. Help & Support Live2Support support page has two chat buttons Live2Support’s chat operators provide 24/7/365 help and are very responsive. Live2Support also have intuitive tutorials and has a wiki page to provide help the website itself have an excellent technical resource base and provide access to excellent articles and blogs. Telephonic and email helps are also available. Live2Support Summary: Live2Support’s live chat software is functional, affordable and simple to use. Its complete customizable chat windows are great tools to create brand values for organization. The comprehensive tool set in control panel can help your administrator to create and track the complete support structure. Your chat operator using its unique tool can provide a delighted customer experience. It also has 24/7 customer service available. Overall, Live2Support is advanced feature full, easily implemented and customizable chat service.